In this Warranty:
"Act" means the Consumer Guarantees Act 1993 as amended
"Back to Base" means where delivery to and collection of your product from the Service Agent (point of purchase) is your responsibility
"Purchase Date" means the date of first purchase from Airplex or a Stockist
"Stockist" means a dealer, reseller or retailer
"You" means the End User and "your" has a corresponding meaning.
Subject to these conditions, Airplex offers this Warranty on a Product to which Back to Base service applies. Product must be returned to the place of purchase.
This Warranty applies in addition to the warranties implied by the Act.
A Stockist who has sold a Product to you has acted as principal and has no authority to give any additional warranty or guarantee in relation to the Product on behalf of Airplex.
Airplex will not be liable for any consequential loss, indirect or special damage arising from your use of the Product. In particular (but without limitation) Airplex excludes any liability for actual or expected revenue loss.
Warranty - General
Airplex warrants that your Product will be free from defects in materials or workmanship for one (1) year (or, in case of a Factory Second, for six (6) months) after your Purchase Date.
At its discretion, Airplex will repair or replace your Product, if it does not comply with this Warranty.
Warranty - Canopies
Canopy Structure; when purchased from Airplex or an Authorized Reseller, the canopy structure is warrantied to be free from manufacturer’s defects for a period of three years from the date of purchase. Airplex will repair or replace the part of the canopy structure found to be defective as a result of the manufacturing process.
Canopy Parts/components; when purchased from Airplex or an Authorized Reseller, the canopy components are warrantied to be free from manufacturer’s defects for a period of one year from the date of purchase. Airplex will repair or replace any part found to be defective as a result of the manufacturing process.
Airplex does not warrant against defects resulting from improper assembly, installations, misuse, abuse, accidents, product modifications, negligence, or deterioration of the finish due to improper maintenance or exposure to chemicals and/or other unusual environmental conditions.
This warranty does not extend in any respect to accessories or parts not supplied by Airplex and shall not extend to any consequential or incidental damages.
Airplex does not warrant any products purchased from unauthorized resellers.
The warranty commences on the purchase date by the original end user from an Airplex or an authorised agent, subject to
proof of purchase. Parts or product replaced or repaired under warranty are guaranteed for the remainder of the original warranty period.
If product sold to authorised agent has not been sold to end user within 12 months, warranty starts at sale date to the authorised agent or dealer.
To make a Warranty claim, you must:
You must first call the place of purchase (authorised agent or Airplex). Airplex, 0800 247753 or email firstname.lastname@example.org;
If requested, return the Product (if warranty service is required) in its original packaging (or suitable alternative) to the original Stockist where purchased, as discussed with Airplex; and
Provide a copy of your purchase receipt, to show that this Warranty applies to your Product at the date of your claim.
You are responsible for the delivery of your Product to, and its collection from, the original place of purchase (or Service Agent, if applicable).
Once the product is returned to the place of purchase, an assessment can be made as to whether there is an issue/fault and whether the repair is covered by warranty.
This Warranty applies only:
To a product supplied new to you, the end user, by Airplex or a authorised reseller.
If you use the product for your own private or business purposes; and
You have not bought the product for resale.
This Warranty will not apply if during the warranty period:
A Product's serial number or any rating label is removed or changed in any way;
A Product is repaired or modified other than by an authorised Service Agent;
You use your product in excess of the specifications or contrary to the technical or operating environment guidelines;
A part in your Product reaches the end of its service life;
A Product's malfunction or failure results from:
deliberate or accidental damage;
excessive use, neglect or modification by or on behalf of an End User;
your use of any non-approved parts or accessories.
Spare parts provided as a result of a repair of your Product under warranty or purchased by you outside of warranty are provided with an Express Warranty under the same terms and conditions of the Express Warranty for the Product in which they are installed and are covered for a period of 90 days or the remaining Express Warranty subject to being installed by an Airplex Authorised Service Agent.