Terms and conditions - Freight
1.0 Claims Conditions:
Claims procedure & Reporting: When loss or damage occurs which may give rise to a claim, you must take all reasonable and necessary steps to avert, prevent or minimise the loss or damage. You must notify us within 24 hours and submit the full details of the claim via email to info@airplex.co.nz.
- Retail customer freight damaged/lost: Airplex will provide the information received to the relevant courier company to begin the claims process. For any retail customers, we require the claim to be resolved by the carrier before we can dispatch a replacement item. We will be in touch throughout the claims process if there are any updates.
- Credit account freight damaged/lost: Airplex will provide the information received to the relevant courier company to begin the claims process. For any credit account customers, we can dispatch a replacement item if the following is understood: If you require a replacement item to be dispatched, we will charge your account. In the case of a positive resolution, your account will be credited. Please note, in the event of an unsuccessful claim your account will be charged for both items.
To see the full terms and conditions of our main couriers please see the links below:
Daily freight:
Aramex:
